Last updated: 15 September 2026
This Cancellation Policy applies to bookings made on southernredsea.com unless a different programme-specific condition is clearly shown before payment. To cancel or request a change, quote your booking reference by email to southernredsea.explore.egypt@gmail.com or WhatsApp +20 114 785 0354.
1. Day trips, activities and transfers
- 48 hours or more before the scheduled start: full refund of the affected booking price.
- 24 to 48 hours before the scheduled start: 50% refund.
- Less than 24 hours before the scheduled start or no-show: non-refundable.
2. Overnight and multi-day programmes
- 7 days or more before the first day: full refund of the affected booking price.
- 72 hours to 7 days before the first day: 50% refund.
- Less than 72 hours before the first day or no-show: non-refundable.
The cancellation window is measured from the local scheduled start time in Egypt. A selected date on a multi-day programme is the first day of the complete reserved period.
3. Date and passenger changes
We will try to change a date, passenger name or participant count when requested before the applicable cancellation deadline. Changes depend on availability, supplier approval, capacity and any price difference. If the requested change cannot be made, the original booking and cancellation terms remain in force.
4. Late arrival and missed pickup
Please be ready at the confirmed meeting or pickup point. A late arrival or failure to provide correct contact or pickup information may be treated as a no-show if the programme cannot reasonably wait or be rearranged. Contact the team immediately if delayed.
5. Weather, safety or cancellation by us
If we cancel because the programme cannot safely or lawfully operate, you may choose an available alternative date or a full refund of the amount paid for the affected programme. If only a minor itinerary change is necessary and the essential service can still be delivered, the booking remains valid. Wildlife sightings and exact sea or weather conditions are never guaranteed.
6. Refund method and timing
Approved refunds are returned to the original payment method and currency. We aim to initiate a refund within 5 business days after approval. Stripe, the card network and your bank may require additional processing time before funds appear. Currency conversion or bank fees charged independently by your issuer are outside our control.
7. Specific-date services
These bookings are leisure services for a specific date or period. The standard 14-day cancellation right for many online purchases does not generally apply to such services under UK consumer law. This policy does not remove any mandatory right that applies when a service is not supplied as agreed.
8. Exceptional circumstances
Contact us promptly if serious illness, bereavement or another exceptional event prevents travel. We may request reasonable evidence and will consider a date credit or refund beyond the standard policy case by case, but this is not guaranteed. Travel insurance is strongly recommended.